Warranty and Returns
- Please see our Returns Policy for more information about our policy in relation to returns. Goods will be accepted back for credit only with the express permission of Industrial Seating. Please contact us for instructions on point of delivery. Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Industrial Seating. Proof of return delivery will remain with the buyer and we reserve the right to charge for incomplete returns, orders placed in error or not wanted (goods must be returned in their original packaging, unused, unassembled and in a resaleable condition).
- We warrant that items you order from us will be free of defects in manufacture and workmanship for a period of three years following receipt by you of the items. Please note that this warranty is subject to limitations as set out in “Our Liability” of these terms and conditions.
- You have a right to cancel your contract with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, our Returns Policy explains how to do this. Please note that in many cases our own returns policy may be applicable or may be more suitable for your requirements.
- Defective items should be notified to us within 30 days (unless the defect is not obvious within that time period). If items have transit damage, this should be notified to us within 3 working days.
- You will not be permitted to return any items unless we are notified within the time periods set out in clause 2 to 4 (save where the item was materially defective on delivery but the defect was not obvious within the above time periods).
- Products that are classified as ‘Made to Order’ or are personalised to a customer’s requirements are exempt from the Rhodes and Scholes Ltd returns policy, unless damaged or faulty. Refused deliveries of these products are not eligible for a credit. If you need to cancel your made-to-order items for any reason, this can only be accommodated within 24 hours of placing the order. Industrial Seating will charge a cancellation fee as it is unlikely that we could re-sell made-to-order items to another customer. Please contact Industrial Seating for details.
The above conditions do not affect your statutory rights when goods are faulty, or not as described.
Guarantee
1 Except as herein expressly provided and as provided by law, the seller does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever.
2 As far as it is able the seller will assign to the buyer all rights conferred on it by any of its suppliers. Insofar as quality of materials used in goods manufactured for the seller is concerned, the seller shall have the option to repair, replace (or at its sole discretion refund to the buyer the price of the goods without any further liability) parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the buyer’s works.
- Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are subject to single shift working only.
- In no case shall the liability of the seller hereunder exceed that of the actual manufacturer of the particular goods or parts thereof.
- Any liability on the part of the seller is subject to terms of payment being met.
Our Liability
- Subject as expressly provided in these conditions, and where you are not dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
- Where items are sold under a consumer transaction your statutory rights are not affected.