Terms & Conditions

ONLINE HELP DESK

There are advisers working during the following times
MONDAY TO FRIDAY 8:30 to 16:15 (except UK Bank Holidays)
Delivery is FREE on the British mainland between Monday and Friday
Set day or timed deliveries can sometimes be organised at extra cost.

Making A Purchase

Browse the web-site, where you will see the price it is including delivery less VAT.

Industrial seating accepts debit and credit card payment, as well as cheque in advance of despatch.
We accept Visa, Mastercard, Delta, Switch, and Solo
Please note that your Credit/Debit Card account is debited by our SECURE partner, "Streamline", a subsidiary of the Natwest Bank.

Shipping And Handling

FREE DELIVERY WITHIN THE UK mainland - Monday to Friday.
Other destinations - email us for a quotation.
To keep prices as low as possible our chairs are sent direct to you by parcel carrier.
Your chair will be either partially assembled or assembled so it is quickly available for use.

Reaching Us

Industrial Seating are here to help. If you need further assistance, advice or would like us to quote you for your specialised requirements you may reach us in any of the following ways.

Returns Policy

Industrial Seating - Customer Returns Policy & Cancellation Rights.

All chairs are guaranteed - 2 years in normal use & 2 yrs Fabric - 2 yrs for 24hr use & 1 yr Fabric (unless stated otherwise)

Within 7 days from receipt of goods - refund or exchange guaranteed within 30 days of cancellation. (applies only to a purchase of a single standard chair as illustrated in our store - if you are unsure and wish to order a larger quantity then please order one chair first)

Contact us within 7 days of receipt – Return the chair to us in re-saleable condition and original packaging at your cost – a re-stocking fee of £20.00 will also be charged at the customer expense.

Should your purchase arrive damaged let us know immediately. A replacement part or chair will be sent right away - please e-mail for a Returns address. No goods accepted without this authorisation.

We will handle your complaint fairly, confidentially, effectively and speedily - always acknowledging a complaint within 5 working days, notifying you of the timescale involved and keeping you informed of our progress. If you require any further information you may contact us by email , fax or phone - see our contact details. Our procedures are monitored regularly and updated and improved as required. This does not affect your statutory rights as a consumer.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Trust UK Code of Conduct.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future nor pass your address to others. The information we will collect about you includes: name, address, phone number.

We will never collect sensitive information about you without your explicit consent.